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Contact the Citizens Advice consumer service

To get information or advice, call the Citizens Advice consumer service on 08454 04 05 06 or fill in an online form.

The helpline is open Monday to Friday 9.00 am to 5.00 pm.

You can talk to a Welsh-speaking adviser on 08454 04 05 05.

You can also use the online enquiry forms.

• a general consumer query Opens new window

• an energy query or to complain about an energy company Opens new window

• a postal query or to complain about a postal service Opens new window

What the Citizens Advice consumer service does

The Citizens Advice consumer service can:

• tell you what your rights are
• give advice about how to complain
  

It cannot make the complaint for you.

Give feedback on the Citizens Advice consumer service

You can use our online form to give feedback about the service you have received from the Citizens Advice consumer helpline.

Don't use the feedback form to:

• get advice
• ask a general question
• comment on a Citizens Advice Bureau
  

• Feedback on the service you've received from the Citizens Advice consumer service Opens new window