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Tuesday, 2 October 2023

International Pension Centre

The International Pension Centre deals with all enquiries regarding the payment of State Pension, bereavement benefits, incapacity benefits and other benefits for those living abroad.

It also deals with enquiries from those living in the UK who have lived or worked in other countries that either:

  • apply the European Community (EC) rules on social security
  • have a Reciprocal Social Security Agreement with the UK

You need to contact the International Pension Centre if there is any change in your personal details, like a new address or bank account. These changes must be made by telephone or in writing, see contact details below.

You must not send changes to your personal details by email. You may still email the International Pension Centre if your query is not about changing your personal details.

Electronic copies of forms or documents, including scanned documents, are not accepted. Please send either the originals or certified copies of any relevant documents by post to the address below. Personal documents will be returned to you as soon as possible.

International Pension Centre
Phone number +44 191 218 7777
Fax number +44 191 218 7021
(for those with speech or hearing difficulties)
+44 191 218 7280
Address International Pension Centre
Tyneview Park
Newcastle Upon Tyne
NE98 1BA
United Kingdom
Opening hours Monday to Friday 8.00 am to 8.00 pm

If you are visiting IPC and you are using a navigation system for directions please use the postcode NE12 9FA.

Contact numbers for
Pension Tracing Service +44 191 215 4491
Overseas Healthcare Team (Newcastle) +44 191 218 1999
Non-pensions related benefits
Bereavement Benefit/Widows Benefit +44 191 218 7608
Employment and Support Allowance +44 191 218 7117
Industrial Injuries Disablement Benefit +44 191 218 7650
Incapacity Benefit +44 191 218 7644
Pro Rata Incapacity Benefit +44 191 218 7051
Jobseekers Allowance +44 191 218 7652

The telephones can be busy at the start of the week, so it is often easier to speak to us toward the end of the week.

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