Archive Website of the UK government

Please note that this website has a UK government accesskeys system.

Archive brought to you by Cross Stitch UK

Main menu

Tuesday, 2 October 2023

How to contact Jobcentre Plus

Jobcentre Plus provides a wide range of information and services, like benefits, loans and grants and help with finding a job. Find out how to contact Jobcentre Plus and other ways of finding the information or online service you are looking for.

Jobcentre Plus benefits

Make a claim for Jobseeker's Allowance online

You can claim Jobseeker's Allowance online:

If you need to make a claim for benefit call 0800 055 6688.

If you find it hard to speak or hear clearly a textphone is available on 0800 023 4888.

Lines are open from 8.00 am to 6.00 pm, Monday to Friday (lines are normally less busy before 9.00 am).

Benefit Advice

Get benefit advice, for you/your family or for someone else. Simply answer questions anonymously online about your savings, income and outgoings.

Find out more about benefits and tax credits online.

Changes in your circumstances

You must tell Jobcentre Plus as soon as possible about any changes in your circumstances, as it may affect your benefit.

Use the following links if you have a question about your benefit claim, or want to know more about benefits and financial support.

Loans and grants

Crisis Loans

If you need help due to an emergency or disaster, you may be able to get a Crisis Loan.

Community Care Grant

You may be able to get a Community Care Grant if you need help because you’re:

  • homeless
  • leaving prison
  • caring for someone
  • facing family breakdown

Budgeting Loans

If you need help to pay for things like furniture, clothes and travel, you may be able to get a Budgeting Loan.

Cold Weather Payment

If you need help due to cold weather, you may be eligible for a Cold Weather Payment.

Looking for a job

You can search for a job online.

You can also search for a job by telephone. To use the Jobcentre Plus phone service call 0845 6060 234. If you find it hard to speak or hear clearly a textphone is available on 0845 6055 255.

Lines are open between 8.00 am and 6.00 pm from Monday to Friday (lines are normally less busy before 9.00 am).

For information on finding work, see the Jobseekers section.

National Insurance numbers

If you need a National Insurance number to claim benefits, this will be done when you or your partner claim benefit.

If you have lost or had your National Insurance card stolen, call the National Insurance Registrations Helpline on 0845 915 7006.

Lines are open Monday to Friday 8.00 am to 5.00 pm.

Jobcentre Plus offices

If you need to change or cancel an appointment, call Jobcentre Plus on 0845 604 3719.

If you can't speak or hear clearly, call the textphone on 0845 608 8551.

You can also contact Jobcentre Plus to find out more about a Jobcentre Plus programme or service.

Other reasons to contact Jobcentre Plus

You can contact Jobcentre Plus if you have a question not listed here.

Please read 'Tell Jobcentre Plus what you think' if you have a complaint, comment or suggestion to make to Jobcentre Plus.

Additional links

Simpler, Clearer, Faster

Try GOV.UK now

From 17 October, GOV.UK will be the best place to find government services and information

Access keys