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Wednesday, 3 October 2023

Who to contact at The Pension Service - order accessible leaflets

You can get many of the leaflets produced by The Pension Service in accessible formats. They can be ordered by telephone or textphone, along with standard versions of leaflets in English and Welsh.

Ordering accessible leaflets by telephone or textphone

Leaflets are available in accessible formats, like:

  • large print
  • Braille
  • audio

The Pension Service offers leaflets on many subjects, including the State Pension and Pension Credit. You can order copies of the leaflets by telephone or textphone.

If you order different leaflets, they may not arrive at the same time.

The Pension Information Ordering Line

The Pension Information Ordering Line is open 8.00 am to 8.00 pm Monday to Friday and 9.00 am to 5.00 pm on Saturday and Sunday:

  • telephone: 0845 7 31 32 33
  • textphone: 0845 604 0210

Leaflets you can get include:

  • If you think our decision is wrong (GL24DWP)
  • Pension Credit leaflet (DWP027)
  • Pension Service - our service standards (PSSOS)
  • Pensioners' Guide (PG1)
  • Pensioners' Guide for Wales (PG2)
  • Pensioners' Guide Scotland (PG3)
  • Benefit and pension rates (DWP035)
  • Your State Pension forecast (BR19L)

Additional links

Access keys